Returns and exchanges are governed by:

Retail Trade Rules, approved by the Government of the Republic of Lithuania Resolution No. 697 of 11 June 2001 (the wording of the Government of the Republic of Lithuania Resolution No. 738 of 22 July 2014, hereinafter referred to as the Rules). Pursuant to the provisions of point 25 of the Rules, goods sold to the consumer under distance or off-premises consumer sales contracts shall be returned in accordance with the procedure laid down in Articles 6.228(10) and 6.228(11) of the Civil Code.

The following conditions must be observed when returning goods:

Goods returned in good quality must meet the following requirements:

• the returned product must be in its original, original, clean packaging.
• the returned goods must be undamaged by the Buyer;
• the returned goods must not have been used by the Buyer;
• the returned goods must be in good condition;
• the consumer characteristics of the returned goods must be preserved;
• the returned goods must be in the same condition (including gifts and other accessories) as received by the Buyer;
• When returning an item, you must provide proof of purchase of the returned item;

Returns or exchanges must be notified by email to info@mamazino.eu